Refund policy

At Leela Market, we want every item to meet your expectations. If something is not right, our return process is designed to be simple and fair.

A. Return Window

You have 30 calendar days from the date your package is delivered to request a return. Requests received after this period may not be honored.

B. Condition Requirements

To qualify for a return, the item must meet all of the following criteria:

  • Unworn, unwashed, and unused — no signs of wear, makeup stains, deodorant marks, pet hair, perfume residue, or fragrance
  • All original tags attached — hang tags, brand labels, care labels, and price tags must remain intact
  • Original packaging — garment bags, tissue paper, poly bags, and brand boxes should be included
  • No alteration — the item must not have been tailored, hemmed, cut, dyed, or otherwise modified
  • Graphic integrity — printed designs must show no cracking, peeling, or fading beyond what is expected from a new, unworn item

C. Items That Cannot Be Returned

Category Reason
Clothing that has been worn, washed, altered, or damaged after delivery Cannot be restored to sellable condition
Clothing with missing or removed tags Cannot verify original condition
Clothing carrying strong odors (fragrance, smoke, food) Cannot be resold
Items returned after the 30-day window Policy deadline
Items marked "Final Sale" at purchase Clearly disclosed at checkout

D. How to Start a Return

  1. Contact us at info@leelamarket.net or call +1 (480) 947-0214. Include your order number and the reason for your return.
  2. If the item arrived damaged, defective, or is not what you ordered, attach clear photographs of the product and its outer packaging.
  3. Our team will review your request and, once approved, send you a prepaid return-shipping label and written instructions.
  4. Pack the item securely — place it back in its original packaging, include all tags, and ship using the label provided.
  5. Retain your tracking number until the return is confirmed as received.

Important: Returns sent without prior authorization from Leela Market may not be accepted and could be returned to the sender at the customer's expense.

E. Exchanges

If you would like a different size or color, contact us at info@leelamarket.net within 30 days of delivery. We will confirm availability and guide you through the exchange process. A prepaid return label will be provided for the original item.

Size exchanges are our most common exchange request. If your t-shirt or crop tee (XS, S, M, L, XL, 2XL, 3XL, or 4XL) does not fit as expected, please contact us and we will arrange an exchange for the correct size at no additional cost, subject to availability.

If the replacement item is of equal value, no additional payment is needed. If it costs more, we will provide a secure payment link for the difference. If it costs less, the balance will be refunded to your original payment method.

F. Damaged, Defective, or Incorrect Items

If you receive an item that arrived broken, arrived with a manufacturing defect (such as a misaligned print, loose seam, or damaged embroidery), or is not the item you ordered:

  1. Contact us within 48 hours of delivery at info@leelamarket.net.
  2. Include your order number, a written description of the issue, and photographs of both the item and its outer packaging.
  3. We will send a prepaid return label at no cost to you.
  4. Once we receive and inspect the item, we will offer your choice of a replacement or a full refund, including original shipping charges.

G. Free Return Shipping

Leela Market covers 100% of return-shipping costs. Once your return is authorized, a prepaid shipping label will be provided at no charge. No restocking fees are applied.

H. Refund Processing

After we receive and inspect your returned item:

  1. We will notify you of the outcome within 2–3 business days.
  2. Approved refunds will be credited to your original payment method within 10 business days of approval.
  3. Your bank or card issuer may require an additional 5–10 business days to post the credit to your account.

I. Partial Returns and Shipping Recalculation

If your original order qualified for free shipping and you return only some items from the order, the remaining items may no longer meet the free-shipping threshold. In such cases, we may deduct the standard shipping cost from your refund.

J. Order Cancellation

  • You may cancel your order within 2 hours of placement, provided it has not yet shipped.
  • Contact us at info@leelamarket.net or +1 (480) 947-0214 with your order number.
  • Once an order has shipped, it cannot be cancelled — you will need to follow the return process above.
  • If we cancel an order after payment has been collected, a full refund will be issued within 10 business days.

Contact Us

Leela Market 7121 E 5th Ave Scottsdale, AZ 85251

Email: info@leelamarket.net Phone: +1 (480) 947-0214

Business Hours: Monday–Wednesday: 10:00 AM – 8:00 PM (MT) Thursday–Sunday: 10:00 AM – 9:00 PM (MT)