FAQ
Leela Market | Scottsdale, Arizona
Orders
How do I place an order?
Browse our website, select the items you want, and add them to your cart. For t-shirts and crop tees, choose your size (XS–4XL or XS–2XL) and color. For caps, they are one-size with an adjustable closure. Proceed to checkout, enter your shipping information, select a payment method, and confirm. You will receive an order-confirmation email within minutes.
Can I modify or cancel my order?
Yes, within 2 hours of purchase, provided the order has not yet shipped. Email us at info@leelamarket.net or call +1 (480) 947-0214 with your order number. After 2 hours, your order may have entered our fulfillment process and changes may not be possible.
Why was my order cancelled?
We may cancel orders in cases of payment authorization failures, invalid billing or shipping information, pricing errors, out-of-stock items, or suspected fraud. If your order is cancelled after payment has been processed, you will receive a full refund within 10 business days.
Payment
What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay.
What currency are prices displayed in?
All prices on our website are listed in United States Dollars (USD). The total displayed at checkout includes the product price, applicable taxes, and free standard shipping.
Is checkout secure?
Yes. Our website uses SSL encryption to protect your data during checkout. We do not store or have direct access to your full credit card details. All payment processing is handled by PCI-DSS-compliant providers.
What should I do if my payment is declined?
Double-check your billing address, card number, expiry date, and CVV. Ensure your card has sufficient funds. If the issue persists, contact your bank or try a different payment method. You can also try disabling your VPN or using a different browser.
What name will appear on my credit card statement?
The charge will appear as "Leela Market" on your statement. If you see a charge under this name that you do not recognize, please contact us before contacting your bank — we can usually resolve the question immediately.
Shipping
Do you offer free shipping?
Yes. We offer free standard shipping on all orders within the contiguous United States. We do not charge handling or processing fees.
Do you ship internationally?
Currently, we only ship to addresses within the contiguous United States. We do not ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses, or international addresses.
How long does shipping take?
Orders are processed within 1–3 business days. Estimated delivery time is 4–7 business days after shipment. Delivery times are estimates only and may vary due to weather, peak seasons, or carrier delays.
How will I know when my order ships?
Once your order has been dispatched, you will receive a shipping-confirmation email with a tracking number and a link to monitor your delivery in real time.
How are my items packaged?
T-shirts and crop tees are folded, tissue-wrapped, and placed in protective packaging. Caps are placed in structured cap boxes to maintain their shape. All orders arrive gift-ready.
Clothing and Sizing
What sizes do you carry?
Our graphic tees are available in XS, S, M, L, XL, 2XL, 3XL, and 4XL. Our boxy crop tees are available in XS, S, M, L, and 2XL. Our caps are one size with an adjustable closure.
How do I know which size to order?
We recommend consulting the size guide on each product page. Boxy crop tees are designed with an intentionally oversized, cropped silhouette — if you prefer a more fitted look, consider sizing down. If you are between sizes, our customer service team is available to help at info@leelamarket.net or +1 (480) 947-0214.
What if the item I ordered doesn't fit?
We offer free size exchanges within 30 days of delivery. Contact us at info@leelamarket.net and we will send you a prepaid return label and ship the correct size at no additional cost, subject to availability.
What is the difference between a graphic tee and a boxy crop tee?
Graphic tees have a regular fit and full-length body — the standard t-shirt silhouette. Boxy crop tees have a wider, more relaxed body with a shortened hemline that sits above the hip, creating a modern, cropped look. Boxy crop tees also use a heavier fabric (220 GSM vs. 200 GSM) for a more structured feel.
What fabric do your shirts use?
All of our shirts are made from 100% combed cotton. Combed cotton undergoes an additional processing step that removes shorter fibers and impurities, resulting in a softer, stronger, and more breathable fabric. Our graphic tees use 200 GSM fabric and our boxy crop tees use 220 GSM fabric.
Should I wash my clothing before wearing?
We recommend washing all clothing before your first wear, following the care instructions on the garment label. Turn the garment inside out before washing to protect the printed design. Wash in cold water and tumble dry on low for best results.
Caps
Are your caps adjustable?
Yes. All of our caps feature an adjustable back closure (snapback or strap) that accommodates a range of head sizes. They are designed as one-size-fits-most.
How should I care for my cap?
Spot-clean your cap with a damp cloth as needed. Avoid machine washing or submerging in water, as this may damage the embroidered design or the cap's structure. If a full wash is necessary, hand wash gently in cold water and air dry.
Returns and Refunds
What is your return policy?
You have 30 days from the date of delivery to request a return. Items must be unused, unworn, unwashed, and in their original packaging with all tags attached.
Do I have to pay for return shipping?
No. We cover all return shipping costs. A prepaid return-shipping label will be provided at no charge upon authorization of your return.
How long does it take to receive my refund?
Once we receive and inspect your returned item, approved refunds will be issued to your original payment method within 10 business days. Your bank may take an additional 5–10 business days to post the credit.
How do I start a return?
Email us at info@leelamarket.net with your order number and the reason for your return. If the item arrived damaged or is not what you ordered, please include photographs. We will respond within 24 hours with return instructions and a prepaid shipping label.
Contact
How can I reach you?
Email: info@leelamarket.net Phone: +1 (480) 947-0214
What are your business hours?
Monday through Wednesday: 10:00 AM to 8:00 PM (Mountain Time) Thursday through Sunday: 10:00 AM to 9:00 PM (Mountain Time)
Where are you located?
Leela Market 7121 E 5th Ave Scottsdale, AZ 85251 United States
We aim to respond to all inquiries within 24 hours during business hours. Thank you for choosing Leela Market — we look forward to helping you find the perfect piece.